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Question Warranty voided

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2 years 6 months ago #1297 by bongoheid
bongoheid created the topic: Warranty voided
Hi there,

I own a 1996/7 2.5l diesel bongo that has had problems in the past - we bought one that had engine problems that resulted in having to replace the engine and then it had the head gasket blew due to a coolant fault. We has the head gasket fixed at a reputable bongo dealer/mechanic and it came with a 12 month warranty for the work they carried out.

Due to this mechanic being quite far from where we live we started to use another mechanic closer to us, who came recommended by another bongo dealer in our area. This new mechanic did some small work on our bongo, new brake pads and other small bits of work that included changing a pipe that connects the coolant system. Instead of using an aluminium t-pipe that connects a pipe from the rear heater that goes on to feed two pipes to the engine, he used a a universal T-junction with short, crudely cut rubber pipes held together with jubilee clips and held up with cable ties.

We now find ourselves in the situation where the head gasket has blown again and due to the shoddy work carried out by the new mechanic our warranty from the original mechanic has been declared void and would cost us in the region of £1500 to be fixed again by them.

Has anyone else ever found themselves in a similar situation? I am trying to work out what legal recourse we have, and if it is remotely likely we will be able to get our bongo back on the road.

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2 years 6 months ago #1302 by Katka
Katka replied the topic: Warranty voided
I'm not clear if the second mechanics work was the cause of the head gasket's second failure or not and this will determine where liability might lie.

Although other work has been carried out on your ‘van, if it was not material to the gaskets second failure the given Warrantee should stand.

If the second mechanic’s workmanship was defective and caused the loss, then the first mechanic’s Warrantee cannot be called upon to rectify the work that was warranted, as there was no defect in that work. In this instance it is the second mechanic who might be liable for rectifying the faulty T-junction and any direct consequential losses. I wouldn’t call their work shoddy, it’s not good for negotiations and although not ‘Rolls Royce’ what they did may under normal situations be acceptable. Jubilee clips are widely used so aren’t necessarily a sign of sub-standard workmanship. The problem is, I suspect, they weren’t tightened correctly or given support – which is. I think.

You may need to employ an independent mechanic, to write a report to to support your argument as to the cause of the failure and hence liability.

Whichever mechanic you believe liability rests with, I would approach them directly – forget lawyers – and make your case. If you can’t make a suitable settlement, there is the Small Claims Court route, all done online for £85, I think.

The third possibility is that neither of the mechanics work can be held to be defective, in which case, I’m afraid the loss won’t be recoverable.

Good luck with your negotiations.

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2 years 6 months ago #1303 by bongoheid
bongoheid replied the topic: Warranty voided
Here is what the 1st (warranty) mechanic sent to us:

Your head gasket is blown and the gasket needs replaced. We also recommend pressure testing and skimming the head and replacing some of the coolant puppies with new genuine Mazda pipes.

As discussed, the rear pipe to the rear heater matrix has been replaced and poorly repaired. To us this looks like a temporary repair and, importantly does not use the correct parts - despite these being readily available from us or any decent stockist.

Please see an attached image of the repair to the rear metal coolant pipe.

This repair replaces an aluminium t-pipe that connects a pipe from the rear heater that goes on to feed two pipes to the engine. This is an important pipe and one that connects three areas of the coolant system.

The repair uses a universal T-junction with short, crudely cut rubber pipes held together with jubilee clips and held up with cable ties.

This is not a good repair in our opinion and should be replaced with the correct parts using the correct coolant repair procedures.

As a healthy coolant system is integral to a functioning and safe head, work not carried out by us and of this standard to the pipes and coolant system invalidates the warranty.

I'm really sorry the engine is overheating. We can only conclude that this is caused by a leak, a poorly bled coolant system or improper coolant repair and/parts.

We estimate a skimmed head and new gasket plus replacing some or all of the existing coolant puppies will be between £1100 and £1500.

Best wishes,

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2 years 6 months ago #1304 by bongoheid
bongoheid replied the topic: Warranty voided
Image to go with above

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2 years 6 months ago #1311 by Katka
Katka replied the topic: Warranty voided
I note that the warranty mechanic’s email doesn’t state that the second mechanic’s work was the cause of the failure - and the photo doesn't clearly show it - the email was an opinion of the work done, which may or may not be a fair or relevant.
Presumably something failed to let coolant escape but it’s not yet certain what, where or why. Although there may be a cost to it, until you have identified the failure, you can’t assess where liability might lie.

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